If you or a loved one is having a mental health or substance use emergency, you can call and speak to a counselor. Call 24 hours a day, 7 days a week.

Southwest Washington Crisis Line (Clark, Skamania, and Klickitat Counties)

  • 800-626-8137 | TTY 866-835-2755

North Central Washington Crisis Line (Chelan, Douglas, Grant, and Okanogan Counties)

  • 800-852-2923 | TTY 855-644-7361

Pierce County Washington Crisis Line

  • 800-576-7764 | TTY 711

Other Questions

If you need to reach Carelon Behavioral Health for an administrative issue or question, please contact us below between 8:30 a.m. and 5 p.m.:

  • Telephone: 855-228-6502
  • Fax: 855-677-7674
  • Address:  Carelon Behavioral Health, 10116 36th Ave Ct, SW, Suite 304 Lakewood, WA 98499
  • If you would like to request materials or need assistance with translation or interpreter services for these materials, please email

For Providers

If you have any questions regarding credentialing and contracting, please contact Carelon Behavioral Health’s National Provider Service Line at 800-397-1630 or email Provider Relations directly at