Pour les fournisseurs

Member Registration Update – Effective September 20, 2025

Beginning September 20, 2025, providers will be able to complete member registration online via Availity. Providers will no longer need to email or fax forms. All available funds can be requested at the time of the registration in Availity.

To get started, log into Availity > select Washington from the drop-down menu on the Availity homepage > select the Carelon Behavioral Health Payer Space to get started. See our Client / Member Registration Guide for more information.

Carelon Behavioral Health, Inc. is the Behavioral Health Administrative Services Organization (BH-ASO) in three Washington regions: Southwest, North Central, and Pierce County.

Carelon Behavioral Health has developed a network of providers to deliver services to individuals under its contract with the Washington Health Care Authority.

  • Cliquez sur ici pour voir les réponses aux questions courantes des fournisseurs.
  • Des formulaires et des ressources spécifiques à Washington peuvent être trouvés ici.
  • Des documents dans d'autres langues peuvent être trouvés ici.
  • Des questions sur le traitement de la santé mentale d'un individu? Ligne de consultation en psychiatrie UW ici.
  • Cliquez sur ici pour consulter la FAQ de la Health Care Authority sur les soins gérés intégrés et les services d'interprétation.

Automatisation des fichiers de crise quotidiens

Previous Carelon Behavioral Health Crisis File Automation Training and Office Hour Minutes

Outils de travail

Si vous avez des questions concernant l'automatisation des dossiers quotidiens de crise, veuillez nous contacter: WACrisisSupport@carelon.com

Our Provider Digital Front Door is your one-stop access point for essential provider tools and resources.

Through the Provider Digital Front Door, you can access key platforms like Availity et ProviderConnect – all designed to support your day-to-day administrative and clinical needs.

With the Provider Digital Front Door, you can:

  • ***Coming Sept 2025: Complete member registration via Availity
  • Check participant eligibility et benefits
  • Submit authorization requests
  • Track claim status
  • Submit appeal requests
  • Access Carelon portals through single sign-on feature
  • Submit a request to join the Carelon network

To access our Provider Digital Front Door, providers must be registered with Availity Essentials.

Availity

Providers who are not yet registered with Availity, can learn more, and sign up today, at no charge by visiting Availity.com.

If you are an existing user, an administrator or non-administrator, you already have an Availity user account, there is no need to create a new user account.

Each office staff member who needs access to the portal should have their own unique login credentials.

If you need further assistance, contact Availity Client Services at 1-800-282-4548. Assistance is available Monday through Friday 8 a.m. – 8 p.m. ET.

ProviderConnect resources: Availity resources:

Provider User Registration

Good news! Providers no longer need to fax in the ProviderConnect Online Services Account Request Form to request login credentials for ProviderConnect.

This form is currently used to:

  • Request primary user login credentials
  • Request secondary user login credentials
  • Authorize Carelon to receive and process claims electronically

What’s changing:

You can now submit login requests using the online registration form  – no more paperwork or faxing!

This change is part of our ongoing efforts to make registration quicker and easier for you and your team.