For Providers

Carelon Behavioral Health, Inc. is the Behavioral Health Administrative Services Organization (BH-ASO) in three Washington regions: Southwest, North Central, and Pierce County.

Carelon Behavioral Health has developed a network of providers to deliver services to individuals under its contract with the Washington Health Care Authority.

• Click here to see answers to common provider questions.
• Washington-specific provider forms and resources can be found here.
• Materials in other languages can be found here.
• Questions about treating an individual’s mental health? UW Psychiatry Consultation Line here.
• Click here to see Health Care Authority’s FAQ on Integrated Managed Care and Interpreter Services.

Automation of Daily Crisis Files

Previous Carelon Behavioral Health Crisis File Automation Training and Office Hour Minutes

• Carelon Behavioral Health Crisis File Automation Office Hours 02-26-2021
• Carelon Behavioral Health Crisis File Automation Office Hours 2-19-2021
• Carelon Behavioral Health Crisis File Automation Office Hours 2-12-2021
• Carelon Behavioral Health Crisis File Automation Provider Training 02-02-2021
• Carelon Behavioral Health Crisis File Automation Provider Training 02-01-2021
• Carelon Behavioral Health Crisis File Automation Provider Training 01-28-2021
• Carelon Behavioral Health Crisis File PowerPoint – New Response ID Column 04-05-2023
• Carelon Behavioral Health Crisis File Training – New Response ID Column 04-05-2023
  • Webex meeting recording: WA Crisis Log Provider Training-20230405 1746-1
  • Password: WvM3WSX6
  • Recording link: https://attend.webex.com/attend/ldr.php?RCID=d65aa187fbc62031428d161a558ff1f0

Job Aids

• Recovery Navigator Lead Standards (video presentation)
• WA Crisis File Automation Training
• Crisis Provider Guide
• Crisis Provider Mapping
• Crisis Log Template Updated 4/3/2023

If you have questions regarding the Automation of Daily Crisis Files, please contact us: WACrisisSupport@carelon.com